Refund Policy

Refund Policy for Best IPTV Dubai (7-Day Money Back Guarantee)

At Best IPTV Dubai, we are confident in the stability and quality of our service, which is why we offer a risk-free 7-Day Money Back Guarantee on all long-term subscription plans (3 months, 6 months, 12 months, etc.).

Our policy is designed to be clear and fair. Please read the terms below carefully.

1. Eligibility for Refund

You are eligible for a full refund under the following conditions:

• Time Limit: Your request must be submitted within 7 calendar days of your initial subscription purchase date.

• Service Failure: The refund request must be based on a significant technical issue we cannot resolve on your end within a reasonable timeframe (typically 72 hours of reporting the issue). This includes sustained, widespread server outages or major buffering issues directly attributable to our streaming infrastructure.

• Long-Term Plans Only: The 7-Day Money Back Guarantee applies only to subscriptions of 3 months or longer.

2. Non-Refundable Items and Circumstances

The following items and situations are NOT eligible for a refund:

• Free Trials: The 24-hour free trial is non-refundable, as it is a commitment-free testing period.

• 1-Month Subscription Plans: Due to the low value and high administrative cost, 1-Month subscription plans are final sale and non-refundable once activated.

• Change of Mind: Refunds will not be granted if the request is based on a change of mind, discovering a cheaper alternative, or simply deciding you no longer want the service.

• Customer-Side Issues: We cannot issue a refund if the issue is caused by the customer’s setup, including:

  • Slow or unstable internet connection.

  • Incompatibility with your specific device (if the issue is not reproducible on standard devices like Firestick or Android Box).

  • Accidental purchase or subscription misuse.

• VPN Use: If you experience issues while using a VPN, we are not responsible for the stability of your connection, and a refund will not be issued on that basis.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support: You must first contact our 24/7 technical support team via email at

   [email protected]

    or through our website’s Live Chat.

2. Provide Details: Clearly state the reason for your refund request and include your order number, email address, and date of purchase.

3. Allow Troubleshooting: You must cooperate with our technical team to allow them a reasonable opportunity (up to 72 hours) to diagnose and fix the issue. We cannot process a refund if you refuse troubleshooting.

4. Processing: If your request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

4. Cancellation Policy

Subscriptions are automatically set to expire at the end of the purchased period (e.g., 3 months, 1 year). We do not offer automatic recurring billing. If you do not wish to continue the service, simply refrain from renewing your subscription after the current term expires.